EziPallet Privacy Policy

Effective October 26, 2026

EziPallet is a service of 5 Stars Logistics Corp ("EziPallet", "we", "us"), a licensed property broker (USDOT 7518178, MC 95459955), 3006 Norwood Avenue, South Plainfield, NJ 07080. This policy explains what we collect when you use ezipallet.com, the EziPallet app for shippers, the EziPallet Hauler app for carriers, our Facebook and Instagram pages, and our support channels, and what we do with it.

1. What we collect

You give us

• Shippers: name, company, work email, phone, pickup and delivery addresses and contacts, load details (pallets, size, weight, times, notes), photos you add, messages to haulers and support, and your acceptance of the Shipper Terms (name, time, IP address, device).
• Haulers (carriers): business name, USDOT and MC numbers, contact details, vehicle details, insurance certificates, W-9 details (your tax ID is held by our payment provider; we keep only the last 4 digits and a verification status), payout details (held by our payment provider), and your acceptance of the Broker-Carrier Agreement.
• Waitlist and contact messages: work email, company, pickup city, and what you write to us.

Collected while you use EziPallet

• Location: a hauler's location while online or on a trip, so we can offer nearby loads, show the shipper the truck's progress and give arrival times. We do not track location when the hauler is offline. Trip locations are kept with the trip record.
• Trip records: pickup and delivery photos, signatures, proof of delivery, times, and road reports.
• Calls and messages: calls through the EziPallet number connect the two sides without showing personal numbers; we keep call times and durations and do not record calls. Messages in the app are kept with the load; phone numbers typed into messages are hidden.
• Device and usage: app version, device type, IP address, sign-in events, crash reports and pages used, to keep accounts secure and the service working.

From others

• FMCSA public records about carriers (authority, insurance, safety), used to check that a hauler may carry freight.
• Payment provider (Stripe): payment and payout status, identity and tax-ID verification results. Card and bank numbers go straight to Stripe and never reach our servers.
• Maps and routing (Google, HERE): address suggestions, truck routes, tolls and drive times. We keep their answers 30 days at most.

2. How we use it

• to quote, book, dispatch, track and complete loads, and to pay haulers;
• to check carriers against FMCSA records and keep the platform safe;
• to send booking updates, sign-in codes and receipts (see section 4 for texts);
• to answer support requests and handle claims and disputes;
• to prevent fraud, enforce our terms and meet legal, tax and record-keeping duties (for example broker records under 49 CFR 371.3, kept at least 3 years);
• to improve EziPallet, using data that no longer identifies you where we can;
• with your consent, to tell you about new markets, features and offers. You can opt out at any time.

We do not sell your personal information, and we do not share it for cross-context behavioral advertising.

3. Who we share it with

• The other side of your load: the shipper sees the hauler's company, driver first name, vehicle and live progress during the trip; the hauler sees the pickup and delivery details and contacts needed to do the job.
• Service providers working for us under contract: hosting (Render), payments (Stripe), texts, calls and sign-in codes (Twilio), email (Google Workspace and our email delivery provider), maps and routing (Google, HERE), push notifications (Expo, Apple, Google), and support tools. They may use the data only to provide their service to us.
• Insurers, claims handlers and lawyers when a claim or dispute needs it.
• Authorities when the law requires, or to protect people's safety or our rights.
• A buyer or successor if EziPallet or 5 Stars Logistics Corp is sold or merged; this policy keeps applying to your data.

4. Text messages

We send texts only to people who agreed to receive them, or for one-time sign-in codes you asked for. You agree by ticking an unticked box in the app (the exact words are on our SMS terms page), or, for a pickup or delivery contact, by texting START and the load number to our number. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. Reply STOP to stop texts, HELP for help. Message and data rates may apply; message frequency varies (about 1 to 5 texts per load). See our SMS terms.

5. How long we keep it

We keep account and load records while your account is open and then as long as the law or our legitimate business needs require: broker and transaction records at least 3 years, tax records (W-9, 1099) at least 4 years, and claim records until the claim is closed plus the legal period. Outside map answers are kept 30 days at most. Sign-in codes expire after 10 minutes. When you close your account, we delete or anonymize what we no longer need to keep.

6. Your choices and rights

• Access, correct, delete, or get a copy of your personal data: in the app (Account → Delete my account) or by emailing support@ezipallet.com. We answer within 45 days and verify it is you first.
• Opt out of marketing emails (link in each email) and texts (reply STOP).
• State rights: residents of New Jersey (New Jersey Data Privacy Act), California (CCPA/CPRA) and other states with privacy laws have these rights and may appeal a refusal by emailing support@ezipallet.com with "Privacy appeal" in the subject. We honor Global Privacy Control signals on our website. We do not discriminate against you for using your rights.
• Location: a hauler can stop location sharing by going offline; trips in progress need location to work.

7. Security

We protect data with encryption in transit and at rest, short-lived sign-in tokens, role-based access, logging and regular reviews, following the SOC 2 approach. No system is perfectly secure; if a breach affects your data, we will notify you and the authorities as the law requires (including the New York SHIELD Act).

8. Children

EziPallet is for businesses and adults. We do not knowingly collect data from anyone under 18.

9. Changes

We will post changes here with a new effective date, and tell you in the app or by email before material changes take effect.

10. Contact

5 Stars Logistics Corp (EziPallet), 3006 Norwood Avenue, South Plainfield, NJ 07080 · support@ezipallet.com